Matt's Story – "She gave us an answer"

When Matt was injured in 1997, he wasn't quite 12 yrs old. We were riding up an escalator at a department store when his foot suddenly became caught between two steps near the top. He was unable to pull his foot free before it was forced under the comb plate at the top platform. The escalator continued to run crushing three of his toes and injuring his foot. I was able to locate the emergency stop button at the top of the escalator but maintenance crews actually had to reverse the escalator before we could free his foot.

Over the next five years, Matt underwent multiple surgeries on his foot and eventually had two of his toes fused. As he continued to need surgery on top of surgery and his medical bills began piling up, I was determined to find an attorney who could help us. We were so grateful to find Sue. She discovered that the escalator was defective and inadequately maintained and pursued claims against the companies that manufactured and maintained the escalator as well as the department store owner whose employees inspected the operation of the escalator each day. Sue successfully settled the case through mediation just prior to trial.

By the time the case finally settled, Matt had become an adult and had the opportunity to work directly with Sue. He was hesitant to give his trust to her at first but I recall him telling me once after a meeting with her that he did really like her. He felt comfortable when we got to mediation in taking her advice and listening to her suggestions. As parents, it was difficult to step back and allow him to make his own decisions but Sue guided him and gave him options for investing his settlement money and did a wonderful job working with him. Thankfully he listened to Sue and followed what she recommended so the majority of his money was put into a trust.

When it was all said and done, Matt was very thankful for all of Sue's hard work. If we knew anybody looking for a personal injury attorney, we would send them right to her. Matt will have pain for the rest of his life but Sue gave us the answers we needed and allowed him to move forward in life.

Client Reviews

out of 9 reviews
Roberta Jordan

My family was referred to Susan Holden at SiebenCarey by our hometown attorney in a wrongful death case.  She was very accommodating to us and very approachable. Staff was top notch and doggedly pursued two different insurance companies to accomplish an outcome far beyond anything we'd anticipated. We could not have gotten results close to what she achieved without her. We will be forever appreciative. 

Darren Ness
Very professional and courteous staff with a drive to make you comfortable in every aspect of their service.
Steve Erwin

I have referred several personal injury and wrongful death cases to Susan Holden for handling. Susan has been very professional in her approach to these cases and has obtained settlements on behalf of the clients. She also is very courteous, knowledgeable, and has a great "bedside manner" in dealing with her clients. Several clients have thanked me for referring their cases to Susan.

Cynthia Vermeulen

I have worked on cases with Sue Holden of Sieben Carey for over 20 years. As a trial attorney, I feel confident referring my clients with personal injury issues to Sue, as I know she and her team take the time to listen to their clients, explore and explain their options, monitor their recovery with compassion and persistently advocate for them in negotiations and in court. Sue has the utmost credibility in the legal community and an ability to resolve complex problems. She is highly respected by the courts as well as attorneys for her competence and steadfast dedication to helping injured people. I recommend working with Sue Holden and her team without reservation.

Carly R.

My boyfriend was hit by a car and while all the attorneys he talked to said he didn't have much chance of a case, SiebenCarey took him on and gave him a fighting chance. He's still recovering, but SiebenCarey is making it a lot easier.

St. Paul Local 12
Thanks for everything, your experience paid off BIG!!!
Jenna L. at Insider Pages
I have had nothing but great service with these guys. They are very knowledgable on a wide variety of subjects and topic. They will help you with any case you need!
Daniel Ball
Really good professionals, they solved my issues in no time using the most impressive and advanced approach. Really good, highly recommended
Jazz Smith

SiebenCarey is a professional and dedicated law organization that help accident victim.

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